Financial Concierge - Customer Experience (Remote/Onsite)

Huntington Bank; Lisbon (OH); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker to serve walk-in clients as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending appropriate deposits, loans and other banking products.

You will process transactions accurately while educating customers on bank services and technology. The role emphasizes excellent customer service, proactive relationship development, and adherence to bank policies

Qualifications

• Minimum 1 year of customer service experience (military service acceptable) or a Bachelor's Degree.
• Comfort with technology including mobile and online banking services.
• Ability to identify customer financial goals and recommend banking products.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products and lending.
• Identify opportunities to grow relationships via referrals and follow-up.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operating, security, risk and regulatory policies.
• Demonstrate skills in sales, service, relationship management, and banking products.

Skills

Customer service

Cash handling

Technology literacy

Sales process

Tools

Online banking tools

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker to serve walk-in clients as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending appropriate deposits, loans and other banking products.

You will process transactions accurately while educating customers on bank services and technology. The role emphasizes excellent customer service, proactive relationship development, and adherence to bank policies