Financial Concierge: Customer Experience Banker (Remote/Hybrid)

Huntington Bank; United States; On-site; USD 40,000 - 56,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and guiding customers through banking services.

You will process transactions accurately, balance daily and provide exemplary service while educating customers and partnering with other bank areas to deepen relationships.

Qualifications

• High School Diploma or GED required; 1 year+ customer service or military admin role OR Bachelor's Degree.
• Preferred: 1+ year in customer service in banking/financial services or goal-driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships via a disciplined sales process, outbound calling, and referrals.
• Educating and referring customers to other bank areas to deepen relationships.
• Adhering to operational, security, risk and regulatory policies and procedures.
• Demonstrating sales, customer service, relationship management, banking, communication and presentation skills.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Banking knowledge

Communication

Presentation

Education

High School Diploma or GED

Bachelor's Degree

Tools

Cash handling

Mobile banking

Online banking

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and guiding customers through banking services.

You will process transactions accurately, balance daily and provide exemplary service while educating customers and partnering with other bank areas to deepen relationships.