Financial Concierge - In-Branch Customer Experience

Huntington National Bank; Chicago (IL); On-site; USD 32,000 - 36,000; Full time

Job summary

Huntington National Bank is hiring a Customer Experience Banker Non NMLS at our Chicago branch. This role serves as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying goals and needs, and guiding suitable deposit and banking products.

You will process transactions accurately, balance daily, and deliver exemplary service. The position emphasizes proactive relationship-building through a structured sales process, outbound calls,

Qualifications

• High School Diploma or GED with 1 year of customer service or related experience or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Cash handling

Technology literacy

Sales skills

Education

High School Diploma/GED

Bachelor's degree

Job description

Huntington National Bank is hiring a Customer Experience Banker Non NMLS at our Chicago branch. This role serves as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying goals and needs, and guiding suitable deposit and banking products.

You will process transactions accurately, balance daily, and deliver exemplary service. The position emphasizes proactive relationship-building through a structured sales process, outbound calls,