Financial Concierge & Customer Experience Banker

Huntington National Bank; Chelsea (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers, handling transactions, and promoting deposit products. You’ll build consumer and business relationships, educate clients on services, and balance daily activity with exceptional service.

The role emphasizes identifying financial goals, proactive outreach, and collaboration with partners to deepen customer relationships while upholding bank policies and standards.

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience in customer service or sales is a plus.
• Comfort with technology such as mobile and online banking.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational and regulatory policies.
• Demonstrate sales, customer service, and relationship skills.
• Perform other duties as assigned.

Skills

Customer service

Relationship management

Sales process

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile apps

Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers, handling transactions, and promoting deposit products. You’ll build consumer and business relationships, educate clients on services, and balance daily activity with exceptional service.

The role emphasizes identifying financial goals, proactive outreach, and collaboration with partners to deepen customer relationships while upholding bank policies and standards.