Financial Concierge: Elevate Customer Experience

Huntington Bancshares, Inc.; Granville Township (OH); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Huntington Bancshares, Inc. invites applicants for a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers.

You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits, and processing transactions with accuracy and a focus on service. You will educate customers on mobile and online banking, pursue referrals, and guide clients to other bank areas to deepen relationships while upholding all security, risk

Qualifications

• High School Diploma or GED required; 1+ year of customer service experience preferred.
• Experience in banking or financial services is a plus.
• Comfort with technology and digital banking tools is expected.

Responsibilities

• Provide excellent customer service and resolve issues efficiently.
• Educate customers on consumer deposit products and services.
• Identify opportunities to grow customer relationships through a disciplined sales process.
• Educate and refer customers to other bank areas to deepen relationships.
• Adhere to all operational, security, risk and regulatory policies.

Skills

Customer service

Sales

Relationship management

Communication

Presentations

Problem solving

Education

High School Diploma or GED

Tools

Mobile banking

Online banking

Job description

Huntington Bancshares, Inc. invites applicants for a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers.

You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits, and processing transactions with accuracy and a focus on service. You will educate customers on mobile and online banking, pursue referrals, and guide clients to other bank areas to deepen relationships while upholding all security, risk