Financial Concierge & Customer Growth Banker

Huntington Bank; Madison (MS); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Huntington National Bank in Madison, MS is seeking a Customer Experience Banker Non NMLS. You will serve walk-in customers as a Financial Concierge, retain and grow consumer and business relationships, and proactively identify financial goals to offer deposit products and services.

The role emphasizes accurate transactions, daily balancing, and delivering exemplary service while adhering to risk and compliance policies. Office-based with potential flexible arrangements.

Qualifications

• High School Diploma or GED required; 1+ year of customer service or related military/admin roles; Bachelor’s degree also acceptable.
• Experience in banking or financial services is preferred.
• Comfort with digital banking tools and customer-facing technology.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a structured sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to policies, security, and regulatory requirements.
• Demonstrate strong communication and presentation skills.

Skills

Customer service

Sales skills

Relationship management

Communication

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Mobile banking apps

Online banking

Job description

Huntington National Bank in Madison, MS is seeking a Customer Experience Banker Non NMLS. You will serve walk-in customers as a Financial Concierge, retain and grow consumer and business relationships, and proactively identify financial goals to offer deposit products and services.

The role emphasizes accurate transactions, daily balancing, and delivering exemplary service while adhering to risk and compliance policies. Office-based with potential flexible arrangements.