Financial Concierge & Customer Experience Banker - Remote

Huntington National Bank; Detroit (MI); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk‑in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and needs and recommending deposit products and other services.

You will process transactions accurately, balance daily, and deliver exemplary service while adhering to policies and driving customer satisfaction. This role emphasizes relationship growth and referrals.

Qualifications

• Bachelor’s degree not required; High School Diploma or GED required.
• At least 1 year of customer service experience or military service in admin/related role.
• Strong communication and customer service skills.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to all policies and procedures; ensure accuracy in transactions.
• Demonstrate sales, customer service, and relationship-building capabilities.

Skills

Customer service

Sales

Communication

Banking products knowledge

Relationship management

Education

High School Diploma or GED

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk‑in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and needs and recommending deposit products and other services.

You will process transactions accurately, balance daily, and deliver exemplary service while adhering to policies and driving customer satisfaction. This role emphasizes relationship growth and referrals.