Financial Concierge | Customer Experience Banker (Non-NMLS)

Huntington National Bank

Springfield (OH)

On-site

USD 38,000 - 48,000

Full time

41 hours ago

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Job summary

Huntington National Bank in Springfield, OH seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a financial concierge. You will retain and grow consumer and business relationships by identifying goals and needs and recommending deposits and other banking products.

You will process transactions accurately, balance daily, and deliver outstanding service while adhering to policies and procedures.

Qualifications

High School Diploma or GED with 1 year of customer service or military admin experience, or a Bachelor's Degree.
Preferred: 1+ year in banking or financial services customer service.
Cash handling skills; comfortable with online/mobile banking tech.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.