Financial Concierge: Customer Experience Banker

Huntington National Bank; Chardon (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business customer relationships by identifying financial goals, recommending deposit products, and handling daily transactions with accuracy and care.

You will educate customers about banking tools, proactively pursue growth opportunities, and collaborate with partners to deepen relationships while complying with policies and

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales experience

Cash handling

Banking products

Education

High School Diploma or GED

Tools

Mobile banking

Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business customer relationships by identifying financial goals, recommending deposit products, and handling daily transactions with accuracy and care.

You will educate customers about banking tools, proactively pursue growth opportunities, and collaborate with partners to deepen relationships while complying with policies and