Financial Concierge & Customer Experience Banker

Huntington Bank; Columbus (OH); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Huntington Bank in Columbus, OH is seeking a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals and needs, and recommending deposit products and other banking services.

You will process transactions accurately, balance daily, and deliver exemplary service while adhering to policies and procedures and supporting a strong team environment.

Qualifications

• High School Diploma or GED with 1 year of customer service or related experience, or a Bachelor's Degree.
• Experience in banking, financial services, or goal-driven retail sales preferred.

Responsibilities

• Providing excellent customer service and resolving customer issues.
• Educating customers on consumer deposit products.
• Growing customer relationships through disciplined sales, follow-up, outbound calls, and referrals.
• Educating and referring customers to other bank areas to deepen relationships.
• Adhering to policies, procedures, and risk controls.
• Demonstrating sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank in Columbus, OH is seeking a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals and needs, and recommending deposit products and other banking services.

You will process transactions accurately, balance daily, and deliver exemplary service while adhering to policies and procedures and supporting a strong team environment.