Financial Concierge - Customer Experience Banker

Huntington Bancshares, Inc.; Zanesville (OH); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Huntington Bancshares, Inc. in the United States (OH) is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying goals and needs and recommending deposits and other banking services.

You will process transactions accurately, balance daily, and deliver exemplary service while educating customers on deposit products and opportunities to deepen relationships across bank services.

Qualifications

• . High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsabilités

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Connaissances

Customer service

Sales

Relationship management

Communication

Formation

High School Diploma or GED

Bachelor's Degree

Outils

Mobile banking

Online banking

Description du poste

Huntington Bancshares, Inc. in the United States (OH) is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying goals and needs and recommending deposits and other banking services.

You will process transactions accurately, balance daily, and deliver exemplary service while educating customers on deposit products and opportunities to deepen relationships across bank services.