Financial Concierge: Customer Experience Banker (Hybrid)

Huntington National Bank; Upper Arlington (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Huntington National Bank seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing consumer and business relationships by proactively identifying financial goals and needs, and recommending deposit and other banking products and services. You will process transactions accurately and balance daily while delivering exemplary service.

This role emphasizes understanding customer needs, proactive outreach, and adherence to security and

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow‑up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales process

Relationship management

Banking product knowledge

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing consumer and business relationships by proactively identifying financial goals and needs, and recommending deposit and other banking products and services. You will process transactions accurately and balance daily while delivering exemplary service.

This role emphasizes understanding customer needs, proactive outreach, and adherence to security and