Financial Concierge | Customer Experience Banker (Hybrid)

0101 The Huntington National Bank; Shaker Heights (OH); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Huntington Bank seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, handling transactions and recommending deposit and other banking products to help customers reach financial goals.

Responsibilities include proactive relationship growth through a disciplined sales process, educating customers on solutions, and referring to other bank areas to deepen partnerships while adhering to policy and risk standards.

Qualifications

• High School Diploma or GED and minimum 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating customers on consumer deposit products.
• Identifying opportunities to grow customer relationships through a disciplined sales process, outbound calling, and referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build partnerships.
• Adhering to operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales

Banking products

Education

High school diploma or GED

Tools

Cash handling

Job description

Huntington Bank seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, handling transactions and recommending deposit and other banking products to help customers reach financial goals.

Responsibilities include proactive relationship growth through a disciplined sales process, educating customers on solutions, and referring to other bank areas to deepen partnerships while adhering to policy and risk standards.