Financial Concierge - Customer Experience Banker (Hybrid)

Huntington National Bank; Michigan; Hybride; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Equal Opportunity Employer

Tobacco-Free Hiring Practice

Résumé du poste

Huntington National Bank in Michigan seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients reach financial goals and retain relationships. You will handle deposits, explain banking products, and support customers with a disciplined sales approach while ensuring accuracy and compliance.

You will educate customers about deposit products, refer to other bank services, and collaborate with partners to deepen client relationships.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsabilités

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Connaissances

Customer service

Relationship building

Communication

Retail banking knowledge

Formation

High School Diploma or GED

Bachelor's Degree

Outils

Mobile banking apps

Online banking

Cash handling equipment

Description du poste

Huntington National Bank in Michigan seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients reach financial goals and retain relationships. You will handle deposits, explain banking products, and support customers with a disciplined sales approach while ensuring accuracy and compliance.

You will educate customers about deposit products, refer to other bank services, and collaborate with partners to deepen client relationships.