Financial Concierge: Customer Experience Banker

Huntington Bank; Huntsville (AL); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing consumer and business relationships by identifying goals and needs and recommending deposit and other banking products and services.

The role emphasizes accurate transaction handling, daily balancing, and delivering exemplary customer service within a branch setting, with potential for a flexible work arrangement and in-office collaboration.

Qualifications

• High School Diploma or GED with 1+ year of customer service or related role, or a Bachelor's degree.
• Experience in banking, financial services or goal-driven retail sales preferred.
• Comfort with technology such as mobile and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Financial products

Communication

Education

High School Diploma or GED

Tools

Mobile banking

Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing consumer and business relationships by identifying goals and needs and recommending deposit and other banking products and services.

The role emphasizes accurate transaction handling, daily balancing, and delivering exemplary customer service within a branch setting, with potential for a flexible work arrangement and in-office collaboration.