Financial Concierge & Customer Experience Banker

Huntington Bancshares, Inc.; Strongsville (OH); On-site; USD 40,000 - 48,000; Full time

Job summary

Huntington Bancshares, Inc. in Strongsville, OH seeks a Customer Experience Banker Non NMLS to assist walk-in customers with their financial goals. You will educate customers on deposit products, process transactions, and balance daily while delivering exemplary service.

You will proactively grow relationships, refer customers to other bank areas, and ensure compliance with policies. Office-based with flexible work options discussed at hire.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Job description

Huntington Bancshares, Inc. in Strongsville, OH seeks a Customer Experience Banker Non NMLS to assist walk-in customers with their financial goals. You will educate customers on deposit products, process transactions, and balance daily while delivering exemplary service.

You will proactively grow relationships, refer customers to other bank areas, and ensure compliance with policies. Office-based with flexible work options discussed at hire.