Customer Experience Banker: Financial Concierge

Huntington National Bank; Lancaster (OH); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Huntington National Bank in Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them identify goals and recommend deposit products and services.

This role emphasizes accurate transactions, balance daily, and delivering exemplary service while partnering with colleagues to grow consumer and business relationships.

The position supports office-based work with potential flexible arrangements; Huntington is an Equal Opportunity Employer.

Qualifications

• High School Diploma or GED required, plus 1 year of customer service or related experience.
• Bachelor's Degree is acceptable in lieu of experience.
• 1 year or more in customer service in banking or financial services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Banking knowledge

Cash handling

Technology literacy

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile Banking

Online Banking

Job description

Huntington National Bank in Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them identify goals and recommend deposit products and services.

This role emphasizes accurate transactions, balance daily, and delivering exemplary service while partnering with colleagues to grow consumer and business relationships.

The position supports office-based work with potential flexible arrangements; Huntington is an Equal Opportunity Employer.