Financial Concierge: Customer Experience Banker (Remote)

Huntington Bancshares, Inc.; Akron (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Huntington Bancshares, Inc. in Ohio is seeking a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying needs and recommending deposit products while handling transactions accurately.

In this role you will educate customers, refer them to other bank areas, and maintain compliance with policies, risk, and regulatory requirements while delivering exceptional service.

Qualifications

• High School Diploma or GED; 1+ year customer service or military admin experience, or a Bachelor's degree.
• Preferred: 1+ year in customer service in banking, financial services, or goal-driven retail sales.
• Cash handling skills and comfort with technology such as mobile/online banking services.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships through a disciplined sales process and referrals from customers and partners.
• Educate and refer customers to other bank areas to deepen relationships.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• Demonstrate sales, customer service, relationship management, banking, communication and presentation skills.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Banking

Communication

Presentation

Education

High School Diploma or GED

Bachelor's degree

Tools

Online banking

Mobile banking

Job description

Huntington Bancshares, Inc. in Ohio is seeking a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying needs and recommending deposit products while handling transactions accurately.

In this role you will educate customers, refer them to other bank areas, and maintain compliance with policies, risk, and regulatory requirements while delivering exceptional service.