Financial Concierge | Customer Experience Banker

Huntington National Bank; Kalamazoo (MI); On-site; USD 37,000 - 55,000; Full time

Job summary

Huntington National Bank in Kalamazoo, MI is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and needs and recommending deposit products and services.

You will process transactions accurately and balance daily, delivering exemplary service. The role emphasizes teamwork, adherence to bank policies, and opportunities to educate customers on mobile and online banking.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales

Communication

Cash handling

Tech literacy

Education

High School Diploma or GED

Job description

Huntington National Bank in Kalamazoo, MI is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and needs and recommending deposit products and services.

You will process transactions accurately and balance daily, delivering exemplary service. The role emphasizes teamwork, adherence to bank policies, and opportunities to educate customers on mobile and online banking.