Financial Concierge: Customer Experience Banker

Huntington National Bank; Covington (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, handling deposits and banking products while growing consumer and business relationships.

You will process transactions accurately, balance daily, and provide exemplary service. The role emphasizes identifying financial goals, educating customers, and referring to other bank areas as needed.

Qualifications

• Requires a high school diploma or GED with 1+ year of customer service experience or military service in an admin-like role.
• Preferred: 1+ year in customer service in banking/financial services or goal-driven retail sales.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process and follow-up.
• Refer customers to other bank areas to deepen relationships.
• Adhere to all policies and procedures.
• Demonstrate skills in sales, customer service, and relationship management.

Skills

Customer service

Sales process

Relationship management

Cash handling

Comfort with technology

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking platforms

Online banking systems

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, handling deposits and banking products while growing consumer and business relationships.

You will process transactions accurately, balance daily, and provide exemplary service. The role emphasizes identifying financial goals, educating customers, and referring to other bank areas as needed.