Customer Experience Banker | Financial Concierge

Huntington National Bank; Galion (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships, proactively identifying goals and recommending deposits and banking products.

You will process transactions accurately, balance daily and deliver exemplary service. The role emphasizes educating customers on deposit products, pursuing opportunities to expand relationships, and adhering to policies, with an

Qualifications

• High School Diploma or GED; or a Bachelor's Degree.
• Minimum 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role.
• Preferred: 1 year or more in banking, financial services or goal driven retail sales.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process, follow-up, and referrals.
• Educate and refer customers to other areas of the bank to deepen relationships.
• Adhere to operational, security, risk and regulatory policies and procedures.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile/Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships, proactively identifying goals and recommending deposits and banking products.

You will process transactions accurately, balance daily and deliver exemplary service. The role emphasizes educating customers on deposit products, pursuing opportunities to expand relationships, and adhering to policies, with an