Customer Experience Banker: Financial Concierge

Huntington Bancshares Inc.; Kalamazoo, Northern (MI, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS in Michigan to serve walk-in customers as a Financial Concierge. You will help retain and grow consumer and business relationships by identifying goals, recommending deposits, and other banking services, while processing transactions accurately and balancing daily tasks.

The role emphasizes excellent customer service, sales discipline, and collaboration across bank partnerships, with a focus on adherence to policies and risk controls.

Qualifications

• High School Diploma or GED and 1 year of customer service or military service in an admin/contracting role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Cash handling

Technology literacy

Job description

Huntington is seeking a Customer Experience Banker Non NMLS in Michigan to serve walk-in customers as a Financial Concierge. You will help retain and grow consumer and business relationships by identifying goals, recommending deposits, and other banking services, while processing transactions accurately and balancing daily tasks.

The role emphasizes excellent customer service, sales discipline, and collaboration across bank partnerships, with a focus on adherence to policies and risk controls.