Financial Concierge: Customer Experience Banker

Huntington National Bank; Hoffman Estates (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life and disability insurance

Retirement savings plan

Paid leave and holidays

Paid time off (PTO)

Job summary

Huntington National Bank is hiring a Customer Experience Banker Non NMLS to serve walk‑in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and needs, recommending deposits and other products, and processing transactions accurately.

You will balance daily activities and provide exemplary service while adhering to policies and driving customer satisfaction across branches.

Qualifications

• Demonstrated customer service experience.
• Ability to identify financial goals and needs for customers.
• Comfort with banking technology and services.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to all policies and procedures.
• Demonstrate sales, service, and communication skills.
• Perform other duties as assigned.

Skills

Customer service

Sales

Banking product knowledge

Communication

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington National Bank is hiring a Customer Experience Banker Non NMLS to serve walk‑in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and needs, recommending deposits and other products, and processing transactions accurately.

You will balance daily activities and provide exemplary service while adhering to policies and driving customer satisfaction across branches.