Financial Concierge: Customer Experience Banker

Huntington National Bank; New Castle (PA); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping customers achieve financial goals by identifying needs and recommending deposit and other banking products. You will process transactions accurately, balance daily, and provide exemplary service.

The role focuses on growing consumer and business relationships through proactive outreach, educating customers, and deepening partnerships while adhering to operational

Qualifications

• High School Diploma or GED required or a Bachelor's Degree.
• 1 year+ in customer service in banking, financial services or goal-driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Banking products

Communication

Presentation

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping customers achieve financial goals by identifying needs and recommending deposit and other banking products. You will process transactions accurately, balance daily, and provide exemplary service.

The role focuses on growing consumer and business relationships through proactive outreach, educating customers, and deepening partnerships while adhering to operational