Financial Concierge: Customer Experience Banker

Huntington National Bank; Covington (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to assist walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by understanding financial goals and needs, recommending deposit products, and processing transactions with accuracy and responsiveness.

The role emphasizes strong customer service, product knowledge, and teamwork in a branch environment.

Qualifications

• High School Diploma or GED required; 1+ year customer service or related role, or a Bachelor's degree.
• 1 year or more in customer service in banking, financial services, or goal-driven retail sales is preferred.

Responsibilities

• Provide excellent customer service and resolve issues effectively.
• Educate customers on consumer deposit products and banking services.
• Identify opportunities to grow customer relationships through disciplined sales and referrals.
• Refer customers to other bank areas to deepen relationships and ensure service quality.
• Adhere to all policies, procedures, and risk controls.

Skills

Customer service

Sales

Banking product knowledge

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to assist walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by understanding financial goals and needs, recommending deposit products, and processing transactions with accuracy and responsiveness.

The role emphasizes strong customer service, product knowledge, and teamwork in a branch environment.