Financial Concierge Banker — Elevate Customer Experience

Huntington National Bank; Marysville (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them identify financial goals and advise on deposits and related banking products. You will process transactions accurately, balance daily activity, and provide exemplary service while supporting customer relationships in the branch environment.

The role emphasizes proactive relationship growth, cross-selling, and partnering with other bank areas to deepen

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Relationship building

Education

Bachelor's degree

High School Diploma or GED

Tools

Online banking platforms

Mobile banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them identify financial goals and advise on deposits and related banking products. You will process transactions accurately, balance daily activity, and provide exemplary service while supporting customer relationships in the branch environment.

The role emphasizes proactive relationship growth, cross-selling, and partnering with other bank areas to deepen