Financial Concierge: Customer Experience Banker

Huntington Bank; Cincinnati, Northern (OH, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a Financial Concierge, helping clients reach financial goals with deposit products and services. The role emphasizes excellent service, relationship-building, and guided referrals within the bank’s ecosystem.

You will balance daily transactions, educate customers on bank offerings, and maintain compliance with policies while contributing to community-focused banking outcomes.

Qualifications

• 1 year of customer service or military service in an administrative role or a Bachelor's Degree
• 1 year or more in customer service in banking, financial services or goal-driven retail sales
• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating customers on consumer deposit products.
• Proactively identifying opportunities to grow relationships through a disciplined sales process, referrals, and outbound calls.
• Educating and referring customers to other banking areas to deepen relationships.
• Adhering to operational, security, risk, and regulatory policies.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Tools

Mobile & Online Banking

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a Financial Concierge, helping clients reach financial goals with deposit products and services. The role emphasizes excellent service, relationship-building, and guided referrals within the bank’s ecosystem.

You will balance daily transactions, educate customers on bank offerings, and maintain compliance with policies while contributing to community-focused banking outcomes.