Financial Center Manager – Lead & Elevate Client Experience

Bank of America; Dayton (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America is seeking a dedicated Manager to oversee a financial center and its team, acting as a business owner and building a client-centric, risk-aware culture. The role focuses on operational excellence, talent development and delivering strong financial outcomes for clients and the center.

Responsibilities include talent development, client routing, coaching, and driving strategic initiatives across the market while ensuring compliance with laws and regulations.

Qualifications

• Leadership experience including coaching, training and/or motivating a work team.
• Strong client focus with a proven ability to deliver exceptional client experiences.
• Ability to learn and adapt to new information and technology platforms and to work in a fast-paced environment.
• Proven ability to manage time, priorities, and execute with minimal supervision.
• Experience in financial services is a plus, with knowledge of industry products and solutions.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market‑level initiative prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Leadership Development

Prioritization

Problem Solving

Referral Management

Inclusive Leadership

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a dedicated Manager to oversee a financial center and its team, acting as a business owner and building a client-centric, risk-aware culture. The role focuses on operational excellence, talent development and delivering strong financial outcomes for clients and the center.

Responsibilities include talent development, client routing, coaching, and driving strategic initiatives across the market while ensuring compliance with laws and regulations.