Financial Center Manager: Elevate Client Experience & Growth

Bank of America; Andover (KS); On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America in Kansas seeks a Financial Center Leader to oversee daily operations, guide staff, and foster a client-centric culture while delivering solid business results. You will mentor teams, manage performance, and ensure compliance with relevant laws.

The role emphasizes talent development, coaching, and inclusion, with responsibilities including sourcing, coaching, and driving outcomes. Weekend/extended hours may be required as operations demand.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of leadership experience (coaching/training/motivating a work team).
• Strong client focus and relationship-building skills.
• Ability to manage tasks, prioritize and delegate in a fast-paced environment.
• Willingness to work weekends/extended hours as needed.
• Knowledge of financial services industry a plus.

Responsibilities

• Lead financial center operations and employees on a day-to-day basis.
• Foster a client-centric culture and manage risk in the center.
• Drive talent development through coaching and performance management.
• Develop and retain clients, manage traffic, and improve client experience.
• Execute market-level initiatives prescribed by market leaders.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Leadership Development

Prioritization

Problem Solving

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership

Communication

Time Management

Education

High School Diploma

Tools

CRM systems

Office software

Job description

Bank of America in Kansas seeks a Financial Center Leader to oversee daily operations, guide staff, and foster a client-centric culture while delivering solid business results. You will mentor teams, manage performance, and ensure compliance with relevant laws.

The role emphasizes talent development, coaching, and inclusion, with responsibilities including sourcing, coaching, and driving outcomes. Weekend/extended hours may be required as operations demand.