Financial Center Leader: Drive Client Experience & Growth

Bank of America; Billerica (MA); On-site; USD 77,000 - 109,000; Full time

Job summary

Bank of America is seeking a dynamic leader to manage a financial center and its staff, driving client-centric culture and strong risk management. You will coach teams, ensure operational excellence, and deliver durable results while guiding hiring and development within the branch network.

The role requires weekend and extended hours as needed, with in-office work in Massachusetts. Competitive benefits and a pay range reflective of local market are offered.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training or motivating a work team.
• Strong work ethic with results focus and client-first mindset.
• Ability to collaborate and build relationships across teams to deliver client outcomes.
• Willingness to work weekends and extended hours as needed.
• Knowledge of financial services industry and products is a plus.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic and routing to foster client retention.
• Drives business results through coaching and formal management routines.
• Creates a world-class client experience environment.
• Manages market-level initiatives and execution.

Skills

Leadership experience

Coaching

Client focus

Results orientation

Team management

Education

High School Diploma / GED

Tools

CRM systems

Job description

Bank of America is seeking a dynamic leader to manage a financial center and its staff, driving client-centric culture and strong risk management. You will coach teams, ensure operational excellence, and deliver durable results while guiding hiring and development within the branch network.

The role requires weekend and extended hours as needed, with in-office work in Massachusetts. Competitive benefits and a pay range reflective of local market are offered.