Financial Center Leader: Elevate Client Experience

Bank of America; Columbus (OH); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Job summary

Bank of America is seeking a skilled Manager to lead a financial center, foster a client-centric culture, and drive exceptional service and operational excellence. You will own the center’s performance, coach staff, and align initiatives with market leaders.

The role requires weekend/extended hours as needed and offers comprehensive benefits. Based in Columbus, OH, you will lead by example and deliver measurable business results while ensuring compliance and risk management.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships and deliver client experiences.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, routing clients and fostering retention.
• Coaches and drives performance through formalized management routines.

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations

Recruiting

Results Orientation

Risk Management

Sales Performance

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America is seeking a skilled Manager to lead a financial center, foster a client-centric culture, and drive exceptional service and operational excellence. You will own the center’s performance, coach staff, and align initiatives with market leaders.

The role requires weekend/extended hours as needed and offers comprehensive benefits. Based in Columbus, OH, you will lead by example and deliver measurable business results while ensuring compliance and risk management.