Financial Center Leader — Growth & Client Experience

Bank of America; Plano (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Bank of America is seeking a center manager to lead financial center operations and a team, fostering a client-centric culture while upholding risk controls. You will drive talent development, manage performance, and ensure exceptional client experiences across daily operations.

The role emphasizes leadership, coaching, collaboration, and a strong drive to deliver value to clients and the bank, with availability for extended hours at multiple centers as needed.

Qualifications

• Minimum one year of leadership experience demonstrated through coaching, training or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Collaborates effectively to get things done and build strong relationships.
• Passion and drive to deliver an experience that improves clients' financial lives.
• Able to identify solutions for clients and resolve problems independently or with others.
• Confident in communicating with clients and engaging them.
• Able to learn and adapt to new information and platforms.
• Strong problem-solving and critical-thinking skills.
• Follow established processes and guidelines to do what is right for clients and the bank, compliant with laws.
• Efficient time and capacity management.
• Able to manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Interpret performance results, identify opportunities and hold others accountable.
• Willing to work weekends and/or extended hours at various centers within a reasonable distance.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients, and fostering client retention.
• Manages business results through formal management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and ensures effective execution.

Skills

Leadership

Coaching

Customer Service Management

Performance Management

Talent Development

Business Operations

Recruiting

Result Orientation

Risk Management

Sales Performance

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a center manager to lead financial center operations and a team, fostering a client-centric culture while upholding risk controls. You will drive talent development, manage performance, and ensure exceptional client experiences across daily operations.

The role emphasizes leadership, coaching, collaboration, and a strong drive to deliver value to clients and the bank, with availability for extended hours at multiple centers as needed.