Financial Center Leader: Client Experience & Growth

Bank of America; California; On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Discretionary incentive

Job summary

Bank of America seeks a hands-on leader to manage a financial center and its team, driving client-centric service and rigorous risk culture. You will own operations, coach staff, and align center goals with market leaders while ensuring exceptional client experiences and compliant practices across shifts.

The role requires developing talent, managing client flow, and delivering measurable business outcomes.

Qualifications

• Leadership experience demonstrated through coaching, training and/or motivating a work team.
• Self-starter with a strong work ethic and client-focused mindset.
• Collaborates effectively to get things done and build relationships.
• Passion and drive to deliver an experience that improves clients' financial lives.
• Confident in identifying solutions for clients and resolving problems independently.
• Effective communicator comfortable engaging all clients.
• Able to learn and adapt to new information and technology platforms.
• Strong critical thinking and problem-solving skills to meet client needs.
• Follows established processes and guidelines while adhering to laws and regulations.
• Manages time and capacity; can handle fast-paced environments.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world-class client experience environment.
• Drives market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Leadership

Coaching

Customer focus

Communication

Problem solving

Time management

Regulatory compliance

Team collaboration

People management

Decision making

Education

High School Diploma

Job description

Bank of America seeks a hands-on leader to manage a financial center and its team, driving client-centric service and rigorous risk culture. You will own operations, coach staff, and align center goals with market leaders while ensuring exceptional client experiences and compliant practices across shifts.

The role requires developing talent, managing client flow, and delivering measurable business outcomes.