Financial Center Leader: Elevate Client Experience & Growth

ghr; Kansas City (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America in the United States is seeking a hands-on Financial Center Manager to lead a team, foster a client-centric culture, and drive risk-aware daily operations.

You will recruit and coach staff, manage client flows, deliver a world-class client experience, and align center activities with market priorities.

This role emphasizes inclusion, process excellence, data-driven decisions, and compliance with applicable laws and bank policies.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training, or motivating a work team.
• Enthusiastic self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Willingness to work weekends or extended hours as needed

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is seeking a hands-on Financial Center Manager to lead a team, foster a client-centric culture, and drive risk-aware daily operations.

You will recruit and coach staff, manage client flows, deliver a world-class client experience, and align center activities with market priorities.

This role emphasizes inclusion, process excellence, data-driven decisions, and compliance with applicable laws and bank policies.