Financial Center Leader: Drive Client Experience & Growth

Bank of America

Irving (TX)

On-site

USD 70,000 - 110,000

Full time

6 days ago

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Job summary

Bank of America is seeking a Manager to lead a financial center and its employees, guiding a client-centric culture and strong risk management. You will drive the center’s performance, coach staff, and ensure adherence to policies while delivering exceptional service to clients.

The role emphasizes talent development, proactive hiring, and seamless operations, with weekend/extended hours as needed. A strong track record in leadership and collaboration will help you succeed in this dynamic

Qualifications

Minimum one year of leadership experience in coaching or managing a work team.
Strong client focus and ability to drive results in a financial center.
Ability to learn processes, adapt to technology platforms, and work within regulatory guidelines.

Responsibilities

Develops talent, including proactive sourcing of candidates.
Manages client traffic, engages and routes clients, and fosters client retention.
Manages business results through formalized routines and coaching.
Creates a world class client experience environment.
Drives operational excellence by engaging employees on business strategy.
Manages organizational priorities and effective execution.