Financial Center Leader: Elevate Client Experience & Growth

ghr; North Charleston (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America is hiring a Financial Center Manager in the United States to supervise daily operations and staff, fostering a client-centric, risk-aware culture. You will act as the center's business owner, drive performance, and ensure excellent service.

The role emphasizes talent development, coaching, and scheduling across a busy branch. You will implement market initiatives, maintain compliance, and help deliver strong financial outcomes for clients and the bank.

Qualifications

• Minimum one year of leadership experience demonstrated through coaching, training, or motivating a work team.
• Self-starter with strong work ethic and results focus, serving clients' interests.
• Collaborates effectively and builds strong relationships.
• Passion and drive to improve clients' financial lives.
• Able to identify client solutions and resolve issues independently or with others.
• Excellent communication and confidence engaging all clients.
• Learns and adapts to new information and platforms.
• Strong critical thinking and problem-solving skills.
• Follows established processes and complies with laws and regulations.
• Manages time and capacity efficiently.
• Handles complexity, prioritizes, delegates, and executes in fast-paced environment.
• Interprets performance results and drives improvements.
• Willing to work weekends or extended hours across locations.

Responsibilities

• Develops talent through proactive sourcing of candidates.
• Manages client traffic, routes clients, and promotes retention.
• Drives business results via formal management routines and coaching.
• Creates a world-class client experience environment.
• Implements market-level initiatives from leaders.
• Drives operational excellence by engaging employees with strategy.
• Manages organizational priorities and execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America is hiring a Financial Center Manager in the United States to supervise daily operations and staff, fostering a client-centric, risk-aware culture. You will act as the center's business owner, drive performance, and ensure excellent service.

The role emphasizes talent development, coaching, and scheduling across a busy branch. You will implement market initiatives, maintain compliance, and help deliver strong financial outcomes for clients and the bank.