Financial Center Leader: Client Experience & Growth

Bank of America; Wilmington (DE); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead a team and oversee daily operations, creating a client-centric and compliant workplace. You will drive performance, develop talent, and manage market initiatives to deliver exceptional service and business results.

The role requires at least one year of leadership experience, strong coaching and communication skills, and the ability to work weekends at various centers within a reasonable distance.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Ability to collaborate to get things done and build relationships.
• Passion and drive to improve clients’ financial lives.
• Ability to identify solutions for clients and resolve problems.
• Clear and confident communication with clients.
• Willingness to learn new information and technology platforms.
• Strong critical thinking and problem-solving skills.
• Adherence to processes and regulatory requirements.
• Efficient time and capacity management.
• Ability to manage complexity, prioritize tasks and execute in a fast-paced environment.
• Ability to interpret performance results and drive improvements.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, routing clients and fostering client retention.
• Manages business results through formal management routines and coaching.
• Creates a world-class client experience environment.
• Drives market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages priorities and ensures effective execution.
• This role may also involve supervision of associates.

Skills

Coaching

Customer Service Management

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to lead a team and oversee daily operations, creating a client-centric and compliant workplace. You will drive performance, develop talent, and manage market initiatives to deliver exceptional service and business results.

The role requires at least one year of leadership experience, strong coaching and communication skills, and the ability to work weekends at various centers within a reasonable distance.