Financial Center Leader: Elevate Client Experience

Bank of America; Birmingham (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America is seeking a Banking Center Manager to lead a financial center, oversee day-to-day operations, and drive a client-centric and risk-aware culture. You will own the center’s performance, coach a team, and ensure exceptional client experiences across channels.

The role emphasizes talent development, operational excellence, and strong leadership to deliver financial results while upholding regulatory and internal standards. In-office with flexible role-specific responsibilities.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients’ needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks
• People Manager & Coach: Knows and develops team members through coaching and feedback
• Financial Steward: Manages expenses and demonstrates an owner’s mindset
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Banking Center Manager to lead a financial center, oversee day-to-day operations, and drive a client-centric and risk-aware culture. You will own the center’s performance, coach a team, and ensure exceptional client experiences across channels.

The role emphasizes talent development, operational excellence, and strong leadership to deliver financial results while upholding regulatory and internal standards. In-office with flexible role-specific responsibilities.