Financial Center Leader: Client Experience & Ops

Bank of America; Salem (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of America seeks a Financial Center Manager to lead a financial center with senior team collaboration, focusing on operational excellence and cohesive performance. You will oversee teller operations, ensure policy adherence, and drive improved financial center results.

The role requires strong leadership, relationship building, and problem-solving skills, with weekend/extended hours as needed to support client needs and business goals.

Qualifications

• High School Diploma or GED required; a college degree is not specified.
• Experience in financial services and leadership roles is advantageous.
• Must be able to work weekends and/or extended hours as needed.

Responsibilities

• Manages client traffic, routing clients and fostering retention.
• Oversees daily operations and drives team performance routines.
• Creates a world class client experience environment.
• Drives market initiatives and aligns with senior leadership.
• Leads strategic execution and prioritizes organizational goals.
• Ensures compliance with policies and regulatory requirements.

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Leadership Development

Talent Development

Prioritization

Problem Solving

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership

Education

High School Diploma / GED

Job description

Bank of America seeks a Financial Center Manager to lead a financial center with senior team collaboration, focusing on operational excellence and cohesive performance. You will oversee teller operations, ensure policy adherence, and drive improved financial center results.

The role requires strong leadership, relationship building, and problem-solving skills, with weekend/extended hours as needed to support client needs and business goals.