Financial Center Leader: Coach Team, Elevate Client Experience

Bank of America; Baltimore (MD); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Discretionary incentive program

Job summary

Bank of America is hiring to manage a financial center and its staff, driving a client-centric culture and risk-aware operations. You will lead teams, coach employees, and align activities with business goals to deliver exceptional client outcomes.

The role requires weekend availability, a high school diploma or GED, and a track record in coaching, recruiting, and process improvement. Competitive benefits and discretionary incentive eligibility are noted.

Qualifications

• Minimum Education: High School Diploma or GED.
• Leadership experience including coaching, training, or mentoring a team.
• Ability to work weekends/extended hours across multiple centers.

Responsibilities

• Develop talent and source candidates.
• Manage client traffic, route clients, and foster retention.
• Drive business results through formal management routines and coaching.
• Create a world-class client experience environment.
• Lead market-level initiatives from leadership.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America is hiring to manage a financial center and its staff, driving a client-centric culture and risk-aware operations. You will lead teams, coach employees, and align activities with business goals to deliver exceptional client outcomes.

The role requires weekend availability, a high school diploma or GED, and a track record in coaching, recruiting, and process improvement. Competitive benefits and discretionary incentive eligibility are noted.