Financial Center Leader: Talent, Client Experience & Growth

Socket.dev; Buford (GA); On-site; USD 70,000 - 120,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead a team and drive client-centric service while ensuring risk-aware operations. This role focuses on talent development, coaching, and delivering excellent client experiences across the center.

The position emphasizes leadership, scalable processes, and adherence to laws and regulations, with a weekend and extended-hour flexibility as needed. A high school diploma is required.

Qualifications

• Minimum one year of leadership experience demonstrated through coaching, training or motivating a work team.
• Demonstrates client focus and ability to drive results in a fast-paced environment.
• Ability to learn new information and adapt to technology platforms.

Responsibilities

• Develops talent and proactive sourcing of candidates.
• Manages client traffic, engages clients and promotes retention.
• Drives business results through coaching and management routines.
• Creates a world-class client experience environment.
• Escalates and manages market-level initiatives per leaders.
• Drives operational excellence by engaging employees with the business strategy.
• Manages priorities and ensures effective execution.
• Leads with inclusive leadership and fosters a fair, respectful team culture.
• Communicates clearly to motivate and connect contributions to outcomes.
• Recruits, on-boards and develops talent, supporting mobility for careers.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma

Job description

Bank of America is seeking a Financial Center Manager to lead a team and drive client-centric service while ensuring risk-aware operations. This role focuses on talent development, coaching, and delivering excellent client experiences across the center.

The position emphasizes leadership, scalable processes, and adherence to laws and regulations, with a weekend and extended-hour flexibility as needed. A high school diploma is required.