Financial Center Leader: Elevate Client Experience

National Black MBA Association; Bellingham, Northern (WA, KY); Hybrid; USD 77,000 - 109,000; Full time

Benefits offered by this job

Benefits eligible

Discretionary incentive plan

Job summary

Bank of America is seeking a Center Manager to lead a financial center day-to-day, fostering a client-centric and risk-aware culture while driving growth and service excellence. You will own the center, coach staff, and ensure strong client experiences across the team.

The role emphasizes talent development, process discipline, and results-driven leadership with opportunities to influence market outcomes and financial performance.

Qualifications

• Minimum of one year of leadership experience through coaching, training and/or motivating a work team.
• Demonstrates enthusiasm, self-motivation, strong work ethic and results focus.
• Ability to collaborate, build relationships and deliver client-focused results.
• Strong communication skills and comfort engaging all clients.
• Ability to learn new information and adapt to technology platforms and processes.
• Ability to manage time, prioritize tasks and work in a fast-paced environment.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, routing clients and fostering client retention.
• Monitors business results via formal management routines and coaching.
• Creates a world-class client experience environment.
• Drives market-level initiatives prescribed by market leaders.
• Engages employees on business strategy to drive operational excellence.
• Manages priorities and ensures effective execution.

Skills

Coaching

Customer Service Management

People Management

Risk Management

Leadership Development

Prioritization

Problem Solving

Team Building

Communication

Time Management

Recruiting

Education

High School Diploma / GED

Job description

Bank of America is seeking a Center Manager to lead a financial center day-to-day, fostering a client-centric and risk-aware culture while driving growth and service excellence. You will own the center, coach staff, and ensure strong client experiences across the team.

The role emphasizes talent development, process discipline, and results-driven leadership with opportunities to influence market outcomes and financial performance.