Financial Center Leader - Build Teams, Elevate Client Experience

Bank of America; Newton (MA); On-site; USD 95,000 - 125,000; Full time

Job summary

Bank of America is seeking a Manager to lead a financial center, drive client-focused service, and foster an inclusive, high-performance culture. The role emphasizes owning the business, coaching teammates, and delivering optimal client outcomes within a compliant, results-driven environment.

This in-office role requires weekend/ext hours and strong leadership in a fast-paced setting, with responsibilities spanning talent development, coaching, and operational excellence.

Qualifications

• 1+ years of leadership experience demonstrated through coaching, training and/or motivating a work team
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Identifies solutions for clients based on their needs and can resolve problems independently or with help as needed
• Communicates effectively and confidently with all clients
• Able to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Follows established processes and guidelines to do what is right for clients and the bank, complying with laws and regulations
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Interprets performance results, finds opportunities to drive success and holds others accountable
• Willing to work weekends and/or extended hours

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• Leaves a strong impact on client outcomes through leadership and process improvements

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Manager to lead a financial center, drive client-focused service, and foster an inclusive, high-performance culture. The role emphasizes owning the business, coaching teammates, and delivering optimal client outcomes within a compliant, results-driven environment.

This in-office role requires weekend/ext hours and strong leadership in a fast-paced setting, with responsibilities spanning talent development, coaching, and operational excellence.