Financial Center Manager: Client Experience & Operations

ghr; Belton (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead daily operations, ensure teller line efficiency, policy adherence, and cohesive performance across the center. You will oversee client flow, drive a world-class service experience, and implement directives from market leadership.

This in-office role requires strong leadership, weekend/extended hours availability, and the ability to move between financial centers within a reasonable commuting distance.

Qualifications

• Self-starter with strong work ethic and results focus.
• Collaborates effectively to get things done and build relationships.
• Passion and drive to improve clients' financial lives.
• Able to identify client solutions and resolve problems independently.
• Communicates effectively with all clients.
• Learns and adapts to new information and platforms.
• Applies critical thinking and problem-solving to client needs.
• Follows processes and guidelines to do what's right for clients and the bank.
• Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Interprets performance results and drives improvements.
• Willing to work weekends/extended hours and travel to different centers.

Responsibilities

• Manages client traffic, routing clients and fosters client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to lead daily operations, ensure teller line efficiency, policy adherence, and cohesive performance across the center. You will oversee client flow, drive a world-class service experience, and implement directives from market leadership.

This in-office role requires strong leadership, weekend/extended hours availability, and the ability to move between financial centers within a reasonable commuting distance.