Financial Center Manager: Client Experience & Operations

National Black MBA Association; Dalton, Northern (GA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead daily operations, oversee teller functions, ensure policy adherence, and drive performance at the center. You will lead the team, manage client flow, and align with market leaders on strategic initiatives.

The role emphasizes client experience, regulatory compliance, and weekend/extended hours as needed to serve the communities. A strong leadership track record is essential.

Qualifications

• Demonstrates strong client focus and relationship-building.
• Shows ability to resolve problems independently or escalate as needed.
• Communicates clearly and confidently with clients and teammates.
• Learns and adapts to new information and technology platforms.
• Follows procedures to protect client interests and comply with laws.

Responsibilities

• Manages client traffic, routing clients and fostering retention.
• Manages business results through coaching and routines.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages priorities and ensures effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to lead daily operations, oversee teller functions, ensure policy adherence, and drive performance at the center. You will lead the team, manage client flow, and align with market leaders on strategic initiatives.

The role emphasizes client experience, regulatory compliance, and weekend/extended hours as needed to serve the communities. A strong leadership track record is essential.