Financial Center Leader: Client Experience & Operations

Bank of America; Saint Cloud (MN); On-site; USD 65,000 - 105,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to oversee daily operations, guide teller activity, and ensure policy adherence across the center. You will coach staff, drive client satisfaction, and lead performance initiatives to meet business goals.

The role requires strong leadership, effective communication, and a willingness to work weekends or extended hours as needed within a network of US centers.

Qualifications

• High school diploma or equivalent required.
• Experience in financial services or customer-focused environments is a plus.
• Ability to learn and adapt to processes, laws, and technology platforms.

Responsibilities

• Oversee the financial center operations and client flow.
• Drive client retention through world-class service and coaching.
• Lead market initiatives and align with strategic business goals.

Skills

Coaching

Customer Service Management

Leadership Development

Prioritization

Problem Solving

Risk Management

Performance Management

Sales Performance Management

Inclusive Leadership

Leadership

Result Orientation

Customer and Client Focus

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to oversee daily operations, guide teller activity, and ensure policy adherence across the center. You will coach staff, drive client satisfaction, and lead performance initiatives to meet business goals.

The role requires strong leadership, effective communication, and a willingness to work weekends or extended hours as needed within a network of US centers.