Financial Center Leader: Client Experience & Operations

Bank of America; Pennsylvania; On-site; USD 60,000 - 95,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to oversee the teller line, ensure policy adherence, and drive performance at a financial center. You will lead daily operations, coach staff, and uphold compliance across multiple centers if needed.

The role requires a proactive leader who can manage weekends or extended hours and relocate within a reasonable distance. A high school diploma is the minimum education, with strong people and problem-solving skills valued.

Qualifications

• Enthusiastic self-starter with strong work ethic and focus on results.
• Collaborates effectively and builds strong relationships.
• Delivers an exceptional client experience and identifies solutions for clients.

Responsibilities

• Manages client traffic, engaging and routing clients while fostering retention.
• Manages business results through formal management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to oversee the teller line, ensure policy adherence, and drive performance at a financial center. You will lead daily operations, coach staff, and uphold compliance across multiple centers if needed.

The role requires a proactive leader who can manage weekends or extended hours and relocate within a reasonable distance. A high school diploma is the minimum education, with strong people and problem-solving skills valued.