Financial Center Leader – Client Experience & Ops

Bank of America; Delaware; On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Benefits eligible

Competitive pay and benefits

Job summary

Bank of America is seeking a Financial Center Manager to oversee teller line functions, policy adherence, and overall center performance. You will direct client flow, coach staff, and drive results in a fast-paced environment.

The role requires a proactive leader who can balance customer experience with risk controls, and flex hours including weekends across a local network of centers. Competitive pay and comprehensive benefits are offered.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service and financial center operations.
• Ability to manage client traffic and deliver a world-class client experience.

Responsibilities

• Manages client traffic, engaging and routing clients to the right staff.
• Drives operational excellence and executes market initiatives.
• Ensures 1st shift coverage and weekend/extended hours when needed.
• Leads and coaches staff, monitors performance, and supports customer outcomes.

Skills

Customer service management

Coaching

Leadership

Result orientation

People management

Problem solving

Industry knowledge

Communication

Relationship building

Time management

Sales performance management

Inclusive leadership

Prioritization

Team coaching

Quality assurance

Education

High School Diploma / GED

Job description

Bank of America is seeking a Financial Center Manager to oversee teller line functions, policy adherence, and overall center performance. You will direct client flow, coach staff, and drive results in a fast-paced environment.

The role requires a proactive leader who can balance customer experience with risk controls, and flex hours including weekends across a local network of centers. Competitive pay and comprehensive benefits are offered.