Financial Center Lead & Client Experience Coach

Bank of America; Rosedale (MS); On-site; USD 40,000 - 54,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to oversee daily operations, ensuring a smooth teller line, policy adherence, and cohesive performance across the center. You will lead teams, implement directives, and take on leadership responsibilities in the manager's absence.

The role emphasizes driving client experience, operational excellence, and alignment with market strategies, while coordinating across colleagues to achieve strong business results.

Qualifications

• Minimum Education: High School Diploma or GED or equivalent.
• Shift: 1st shift (United States of America)
• Hours per week: 40

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations

Recruiting

Result Orientation

Risk Management

Sales Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America is seeking a Financial Center Manager to oversee daily operations, ensuring a smooth teller line, policy adherence, and cohesive performance across the center. You will lead teams, implement directives, and take on leadership responsibilities in the manager's absence.

The role emphasizes driving client experience, operational excellence, and alignment with market strategies, while coordinating across colleagues to achieve strong business results.