Financial Center Manager & Client Experience Coach

Bank of America; Philadelphia (Philadelphia County); On-site; USD 65,000 - 110,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to oversee a banking center, drive operational excellence, and lead the teller line, ensuring strong client service and regulatory compliance. The role emphasizes coaching, performance management, and collaboration with senior leaders.

The ideal candidate will possess a strong work ethic, the ability to prioritize, and a proven track record of delivering results in a fast-paced environment. Weekend and extended hours may be required.

Qualifications

• High School Diploma or GED required.
• Experience in financial services is beneficial.
• Willingness to work weekends/extended hours.
• Ability to lead a financial center and drive client experience.

Responsibilities

• Manages client traffic and routes clients to optimize retention.
• Leads management routines to drive business results and provide coaching.
• Creates a world-class client experience environment.
• Executes market initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees in strategy.

Skills

Coaching

Customer Service Management

Customer focus

Performance Management

Talent Development

Leadership

Prioritization

Problem Solving

Sales Performance Management

Inclusive Leadership

Risk Management

Communication

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to oversee a banking center, drive operational excellence, and lead the teller line, ensuring strong client service and regulatory compliance. The role emphasizes coaching, performance management, and collaboration with senior leaders.

The ideal candidate will possess a strong work ethic, the ability to prioritize, and a proven track record of delivering results in a fast-paced environment. Weekend and extended hours may be required.